These Terms govern your use of the Vaccio mobile app, the partner portal at portal.vaccio.io, and any other Vaccio service. By creating an account or using any of these services, you agree to these Terms. If you don't agree, don't use the service.
1 · About Vaccio
Vaccio is operated by Vaccio, based in Dubai, United Arab Emirates (collectively "Vaccio," "we," "us," or "our"). Vaccio provides a mobile and web platform that lets families digitise, organise, and share their vaccination records with institutions ("partners").
We are not a healthcare provider. We do not generate, validate, or alter your medical records — we store them at your direction and let you share them with parties you choose.
2 · Your account
To use Vaccio you need to create an account using a valid email address (and optionally a phone number). You agree that:
- The information you provide is accurate and current.
- You are at least 18 years old, or are using the service under the supervision of a parent or guardian who has accepted these Terms on your behalf.
- You will not share your account credentials, and you are responsible for activity that happens under your account.
- You'll tell us immediately if you suspect your account has been accessed without your permission, by emailing hello@vaccio.io.
You can delete your account at any time from inside the app (Profile → "Delete account & all data"). See the Privacy Policy for what happens when you do.
3 · Acceptable use
When you use Vaccio you agree NOT to:
- Upload records that aren't yours or that you don't have permission to manage on behalf of the patient.
- Falsify, fabricate, or alter vaccination records.
- Use the service to commit fraud (insurance, immigration, school enrolment, or otherwise).
- Request access to a Vaccio ID you have no legitimate reason to view.
- Scrape, reverse-engineer, or attempt to extract data beyond what the app surfaces to you.
- Use automated tools to enumerate Vaccio IDs or accounts.
- Probe, attack, or attempt to bypass Vaccio's security controls.
- Use the service in any way that violates the law of your country, the United Arab Emirates, or any country where you or the patient resides.
We may suspend or terminate accounts that violate this section, and we may report serious misuse to relevant authorities.
4 · Your records and shares
You own your records. We're a custodian — we store them at your direction, in the form you put them in. We do not modify them, we do not delete them without your explicit action, and we do not transfer them to anyone unless you explicitly approve the share.
When you approve a partner's access request, you authorise us to deliver a copy of the relevant family member's record to that partner for the duration of the share (default 30 days, revocable any time). Once a partner has viewed your records, we cannot prevent them from retaining copies in their own systems — the partner's own retention policies apply at that point.
5 · Partner-specific terms
If you are a school, clinic, insurer, government body, or other institution using the Vaccio partner portal, additional terms apply:
- You confirm that you have a legitimate, lawful basis to request access to each Vaccio ID you query (e.g. enrolment verification, insurance underwriting, public health duties).
- You agree to use the records you receive only for the purpose stated at the time you filed the request, and not to forward them to third parties without the family's explicit re-authorisation.
- You acknowledge that any inspection result, compliance check, or eligibility decision you make based on Vaccio records is your responsibility, not Vaccio's. We do not validate the underlying record.
- You are responsible for honouring the family's right to withdraw access at any time. Once a family revokes a share, you must stop using the records you received under that share, unless your own legal obligations require continued retention (e.g. statutory record-keeping for a regulated activity).
- You will treat the records as personal health information under whatever data-protection law applies to you (UAE PDPL, GDPR, HIPAA, etc.) and notify the family within 72 hours if you experience a breach affecting their records.
If your institution is large enough to need a separate Data Processing Agreement, contact us at hello@vaccio.io.
6 · Fees and billing
The core app is free for families. Scanning records, organising your wallet, generating a personal PDF, and setting reminders don't cost anything, and Vaccio does not sell subscriptions, in-app purchases, or advertising to families.
Verified-record fee. When a partner (such as a school, clinic, or insurer) requests a verified copy of a family member's vaccination record, a one-time fee applies to deliver that verified record to that partner for one UAE academic year (1 September – 31 August). The fee is currently AED 100 plus VAT per child, per partner, per academic year. It is paid by the family (the parent) directly to Vaccio — the partner (the school) is not billed and pays nothing.
How you pay. Payment is taken on a secure web checkout operated by our payment processor, Stripe — never inside the mobile app. Your card details are entered directly with Stripe; Vaccio never sees or stores your card number, only a reference to the payment. A VAT receipt is emailed to you after a successful payment.
Refunds and renewal. A full refund is available within 14 days where the verified record was not delivered or the payment was made in error; after that, or once a partner has relied on a delivered record, refunds are at our discretion. The fee covers a single academic year — it is not an auto-renewing subscription, and a fresh request in a later year triggers a new fee. Pricing may change from time to time; any change applies to new payments only.
7 · Not medical advice
8 · Intellectual property
Vaccio, the Vaccio logo, the "Vaccio ID" naming, and all software, designs, and content we produce are owned by Vaccio. You do not gain any ownership rights in our software or branding by using the service. You may not copy, modify, distribute, or create derivative works of our software except as permitted by these Terms.
You retain full ownership of the vaccination records, identity documents, and personal information you upload. By uploading content, you grant us a worldwide, royalty-free, time-limited licence to store, process, and transmit that content solely to provide the service to you.
9 · Suspension and termination
You may stop using Vaccio at any time. To remove your data, delete your account from inside the app.
We may suspend or terminate your account, with notice where reasonable, if:
- You materially breach these Terms (especially section 3 or 5).
- We are legally required to.
- Continued operation poses a security or integrity risk to the service or its users.
If we terminate your account, we'll give you a reasonable opportunity to export your records first, unless doing so would prejudice an investigation or law-enforcement matter.
10 · Liability and warranties
To the maximum extent permitted by law:
- The service is provided "as is" and "as available." We make no warranty that it will be uninterrupted, error-free, or that any specific record will always be retrievable.
- Vaccio is not liable for medical decisions made based on records held in or shared through the service.
- Vaccio is not liable for the accuracy of records you upload — that responsibility is yours and your healthcare provider's.
- Vaccio is not liable for actions taken by a partner you have approved access for, after they have received your records.
- Vaccio's total aggregate liability to you, in any 12-month period, is limited to the greater of (a) the total fees you paid us in that period, or (b) USD 100.
Nothing in this section limits liability for fraud, gross negligence, death or personal injury caused by our negligence, or any other liability that cannot lawfully be limited.
11 · Changes to these Terms
We may update these Terms from time to time. Material changes will be notified to you inside the app and by email at least 30 days before they take effect. Continued use of the service after the effective date constitutes acceptance of the updated Terms; if you don't agree, delete your account before that date.
12 · Governing law and jurisdiction
These Terms are governed by the laws of the United Arab Emirates, specifically the laws applicable in the Emirate of Dubai. Any dispute arising out of or in connection with these Terms is subject to the exclusive jurisdiction of the courts of Dubai, UAE — except where applicable consumer-protection law in your country of residence gives you the right to bring proceedings in your local courts, in which case you may do so.
13 · Contact
If you have any question about these Terms:
- Email: hello@vaccio.io
- Postal: Vaccio, Dubai, United Arab Emirates (full address available on request)